Take the following steps to service an out-of-warranty product.
We offer a complete factory overhaul of certain products. Select a product from the menu below to view the repair rate. Rates include shipping and handling.
Note: Repairs have a 6 month warranty. If the product sent in is still under its original warranty, then the new warranty is 6 months or to the end of the original warranty, depending on which is longer.
Call or email Product Support to request a Return Material Authorization (RMA) number and arrange payment. You will need to provide the device serial number (if applicable), a return shipping address and a daytime telephone number.
***Aviation Panel Mount or Aviation Remote Mount products require an authorized person to return the aircraft system to service after product repair. Please request an RMA through an authorized Garmin Aviation Service Center.***
Phone: (800) 800-1020 or (913) 397-8200
Fax: (913) 440-8280
Email: Product Support
Along with the RMA number, Product Support will give you a dock number to include in the shipping address. Ship the device (insured) to one of the following addresses. It is very important to include your RMA number and the assigned dock number.
1100 E. 151st St.
RMA Number (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA